5w30 Privacy Policy — Our Commitment to Protecting Your Data

5w30 places the highest priority on protecting users' personal data. This policy explains what information is collected, how it is used, and what rights you have.

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What information do we collect?

When you create an account or use our services at 5w30, we collect various types of information. The purpose of this collection is to provide you with a secure, personalized, and seamless experience. We never collect more information than is necessary.

The types of data we collect are outlined below:

Account Information: Full name, date of birth, mobile number, email address, and national ID number (for KYC verification).
Payment & Financial Information: bKash, Nagad, or Rocket numbers, BDT transaction history, and withdrawal details — used solely for processing transactions and preventing fraud.
Device & Browser Information: IP address, device model, operating system, browser type, and screen resolution.
Usage Data: Pages visited and time spent on each, games or Betting sections used, click patterns, and session duration.
Cookies & Tracking Data: Session cookies, preference cookies, and security tokens.

If you log in via a third-party social media or identity verification service, we may receive limited information from that service.

How is the collected information used?

5w30 uses the information it collects solely for specific, legitimate purposes. Your data is never sold to third parties for commercial gain. Our primary purposes for using your information are:

Creating, managing, and completing the verification of your account.
Processing financial transactions securely and detecting fraudulent activity.
Personalising your platform experience — such as showing your preferred games or Betting sections.
Sending relevant promotions, offers, and updates (you can opt out at any time).
Identifying and resolving technical issues on the platform.
Enforcing responsible gaming policies and ensuring age verification.
Meeting legal obligations and complying with the requirements of regulatory authorities.

We never share your data with third parties for marketing purposes without your consent. If we ever need to share your information for a specific reason, you will be notified in advance.

How are cookies used?

Cookies are small text files stored on your device. The 5w30 platform uses cookies to maintain your login session, remember your language preference, and ensure security. Without cookies, many core features of the platform will not function properly.

We primarily use three types of cookies. Essential Cookies Essential for the platform to function and cannot be disabled. Functional Cookies Remembers your preferences and settings. Analytics Cookies Helps us understand how users interact with the platform, enabling us to improve the quality of our services.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not work correctly.

How is data stored and kept secure?

5w30 uses industry-standard security technology to protect user data. All information is stored on encrypted servers, and SSL/TLS encryption is applied during data transfers, significantly reducing the risk of data breaches.

Your financial details — such as your bKash or Nagad number — are used solely for processing transactions and are stored with separate encryption. No staff member can view your complete payment information; only the portion needed for verification is ever visible.

How long data is retained depends on its type and applicable legal requirements. Even after an account is closed, certain data may be kept for up to five years for legal and regulatory purposes, after which it is permanently deleted.

What rights do you have as a user?

5w30 respects the data rights of every user. You may exercise any of the rights below at any time, and we will do our best to respond as promptly as possible.

Right to Access: You may request to know what personal information we hold about you.
Right to Correction: You may request corrections to any inaccurate or incomplete information.
Right to Erasure: Under certain conditions, you may request that your data be deleted. Note that some information may need to be retained to meet legal obligations.
Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
Right to Opt Out of Marketing Communications: To stop promotional emails or messages, update the option in your account settings.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

Policy updates & how to contact us

5w30 reserves the right to update this Privacy Policy as needed. For any significant changes, you will be notified via your registered email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Third-party game providers and payment services operate under their own privacy policies. 5w30 is not directly responsible for how these third parties handle data; however, we work exclusively with trusted and vetted partners.

For any questions or concerns about our Privacy Policy, please reach out to our support team. Our email: privacy@5w30.biz — We are always committed to keeping your information safe.